Western Cape - Curro Sitari: IT onsite Technician

IT onsite Technician

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Administrative Criteria

Published Yes

Reference Number hr/20/02/147

Start Date 2020-02-24

End Date 2020-03-11


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Location Somerset West

Position Type Permanent


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Job Title IT onsite Technician

Availability / Start Date 01 May 2020

Offer / Salary Market related

Synopsis

Curro Sitari has a position available for an IT onsite Technician


Minimum Requirements

Main duties/responsibilities:

Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.

Maintains SLA commitments for customers.

Assisting in managing with 3rd party calls.

Prescribes and follows internal and customer procedures.

Password resets

Connectivity related problem identification

Outlook email configurations and support

Curro core applications

MS Office 365

Build desktop/laptops to Curro specifications

Installation of new and replacement printers

Manage faulty hardware - Repair process (Laptops)

Log hardware calls with third parties and arrange shipping where necessary.

Liaise with suppliers to install equipment

End Point Device management: Laptops, Terminal, 2in1, Desktops

Onboarding of devices

Daily checklist

Curro approved software management

VoIP Phones Physical support.

Assist as may be required in project team activity.

Maintain and housekeeping of the server room and IT related equipment within the school

Any other tasks given by manager


Qualifications:

Matric/Grade 12

A+ or equivalent.

N+ or equivalent.

ITIL Foundation – (advantageous)


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Experience:

Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.

Ability to work in complex IT infrastructure environments.

Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.

Know the hardware components and functions and how these differentiate the systems platform.

Have an understanding of the capabilities and benefits associated with different software and operating systems.

Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.

Perform work independently.

Excellent communications skills (written and verbal).

Excellent interpersonal skills.

Must be service orientated.


Skills:

Logical and strategic thinker

Ability to deal with technical and high pressure incidents and problems

Ability to spot trends of problems

Good analytical and problem solving skills

Good interpersonal and customer care skills

Communication and reporting to management


Key Performance Areas:

Call resolution Times

Call closure in OLA time frames

Overall Uptime on key business areas

Incident management

Service request management

Change management

Problem management

Customer and business satisfaction



PLEASE TAKE NOTE

You will only be required to submit supporting documents should you be invited for an interview.

You do not need to contact us. Please regard your application for this post as unsuccessful if you have not received notification for an interview 2 weeks after the closing date of the advert.

Curro Holdings Ltd reserves the right to not make an appointment.


Curro is an equal opportunity employer


Preference will be given to EE candidates.


School Western Cape - Curro Sitari



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