IT onsite Technician
Reference Number hr/20/02/147
Start Date 2020-02-24
End Date 2020-03-11
Location Somerset West
Position Type Permanent
Job Title IT onsite Technician
Availability / Start Date 01 May 2020
Offer / Salary Market related
Curro Sitari has a position available for an IT onsite Technician
Updates of assigned incidents, service requests and change management on prescribed internal or customer systems.
Maintains SLA commitments for customers.
Assisting in managing with 3rd party calls.
Prescribes and follows internal and customer procedures.
Connectivity related problem identification
Outlook email configurations and support
Curro core applications
MS Office 365
Build desktop/laptops to Curro specifications
Installation of new and replacement printers
Manage faulty hardware - Repair process (Laptops)
Log hardware calls with third parties and arrange shipping where necessary.
Liaise with suppliers to install equipment
End Point Device management: Laptops, Terminal, 2in1, Desktops
Onboarding of devices
Curro approved software management
VoIP Phones Physical support.
Assist as may be required in project team activity.
Maintain and housekeeping of the server room and IT related equipment within the school
Any other tasks given by manager
A+ or equivalent.
N+ or equivalent.
ITIL Foundation – (advantageous)
Approximately 1-2 years’ experience supporting relevant Workstation Services and systems solutions.
Ability to work in complex IT infrastructure environments.
Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
Know the hardware components and functions and how these differentiate the systems platform.
Have an understanding of the capabilities and benefits associated with different software and operating systems.
Knowledgeable in key concepts relevant to IT systems such as; reliability, availability, scalability, storage, security and systems management.
Perform work independently.
Excellent communications skills (written and verbal).
Excellent interpersonal skills.
Must be service orientated.
Logical and strategic thinker
Ability to deal with technical and high pressure incidents and problems
Ability to spot trends of problems
Good analytical and problem solving skills
Good interpersonal and customer care skills
Communication and reporting to management
Key Performance Areas:
Call resolution Times
Call closure in OLA time frames
Overall Uptime on key business areas
Service request management
Customer and business satisfaction
PLEASE TAKE NOTE
You will only be required to submit supporting documents should you be invited for an interview.
You do not need to contact us. Please regard your application for this post as unsuccessful if you have not received notification for an interview 2 weeks after the closing date of the advert.
Curro Holdings Ltd reserves the right to not make an appointment.
Curro is an equal opportunity employer
Preference will be given to EE candidates.
School Western Cape - Curro Sitari