Job Title Assistant Officer
Job ID 3668
Location University Of The Free State
Job Opening Description Department Student Academic Services Qwaqwa Campus Assistant Officer: (post level 13) (contract appointment: 3 months) (18 positions) Job ID: 3668 KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: http://www.ufs.ac.za/templates/vacancies. Applications submitted through any other platform will not be considered. Please ensure that all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED. • A detailed curriculum vitae and cover letter (please note that the first three (3) referees on your CV will be contacted with regard to reference checking); • Certified copies (not older than 6 months) of all academic records; • Certified copies (not older than 6 months) of qualifications (please provide the SAQA accreditation in the case of foreign qualifications); • A certified copy (not older than 6 months) of your identity document (ID); • Proof of registration with a Professional Body (if applicable); • A copy of your driver’s licence (if applicable). Duties and responsibilities: • Provide professional friendly customer service via email and telephone. • Assist with all registration, applications, graduation and related activities. • Provide daily administrative support, including data capturing. • Ensure that all precautions for data confidentiality are maintained. • Identify missing data, inconsistencies and correct errors. • Handle general enquiries (telephonic, written and electronic). • Make use of the library FAQ’s website information and data sources in order to ensure consistent and accurate responses to customers. • Escalate complaints and non-standard queries to the appropriate line manager. • Ensure one-day turnaround time in response to customer queries. • It will be required of the successful candidates to work overtime as and when required. • Demonstrate data capturing speed and accuracy.
Inherent requirements: • Grade 12 on NQF Level 4. • A minimum of one (6) months relevant experience in a customer service environment and data capturing. • No registered students Required competencies: • Business Acumen: o Proficient in using MS Office. o The ability to adhere to rules and strictly follow work regulations • Results Orientated: o The ability to deal calmly and effectively with high stress situations. o The ability to be reliable, responsible, dependable and to fulfil obligations. o The ability to be reliable, responsible, dependable and to fulfil obligations Recommendations: • Post-school qualification or two (2) years’ administrative work experience. • Good communication skills and the ability to function with ease in the University's richly diverse working environment. Assumption of duties: As soon as possible. Closing date: 26 November 2020. Salary: The salary is: R 107 112.00 – R 191 124.00 depending on the budget available for the position, experience and qualifications. Enquiries: For enquiries, please feel free to contact 051 401 9848/7705/7267 or email Recruit@ufs.ac.za General: The University reserves the right not to fill the post. The University subscribes to and applies the principles prescribed by the Employment Equity Act. Preference will be given to candidates from the designated groups, in accordance with the principles of the aforementioned act and the employee profile of the specific department/division. The UFS is committed to the pursuit of excellence, diversity and redress in achieving its equity targets. Our Employment Equity Plan is available at https://ufsacza.sharepoint.com/sites/supportservices/hr/Resources/Employment%20Equity%20Plan_July2017.pdf. For this post, we seek particularly to attract black (i.e. African, Coloured and Indian) and disabled South African candidates. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.