Company Telesure Investment Holdings
Reference # #DBN
Contract Type Permanent
Salary Market Related
Location Mount Edgecombe, KwaZulu-Natal, South Africa
Outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
Job Functions Call Centre
Customer Relationships Development
Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
Customer Needs Clarification
Set clear objectives for each sales call; tailor standard materials to make presentations to decision makers and influencers within the customer
organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions
Job Description | Sales Consultant - Budget
© Korn Ferry 2020. All rights reserved. Confidential. 2 Identify the products or services that best meet the customer's needs, use
personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Customer Relationship Management (CRM) Data
Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Required Experience & Skills:
•Proven sales track record
•Excellent verbal command of the English Language
•Strong understand of the sales process and sales techniques
•A strong attention to detail
•Matric / SAQA accredited qualification*
•At least 12 months Sales experience in a Call Centre environment Sales industry.
•Retentions and Upselling skills in a Call Centre environment
Telesure Investment Holdings | Group Talent Acquisition Team
SAQA Accredited Equivalent*
It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Job Closing Date 19/01/2021