Telesure: Claims Processing Consultant- Business Insurance ( Afrikaans Speaking) - Fourways

Claims Processing Consultant- Business Insurance ( Afrikaans Speaking )

Company Telesure Investment Holdings

Reference # CPC/11/2020/17

Published 17/11/2020

Contract Type Permanent

Location Fourways, Gauteng, South Africa


Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Ourportfolio includes South Africa’s most loved and recognisable brands such as 1st

for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's

first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through

technology and pushing beyond limits.

Job Functions Call Centre

Industries Insurance


Customer Management (Internal)

Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.

Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.

Work Scheduling and operational compliance

Organize own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Ensure claims are finalised within the set parameters (turnaround time, terms

and conditions applied accurately).

Remain up to date current and new product knowledge to enable effective

decision making.


General Education

Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

General Experience

1-3 years Financial Services industry experience (Essential) STI experience and VAPS experience (Advantageous)

*SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.