Support Technicians at Altron for semiskilled A+ N+ Qualification graduates
- Career Exibs SA
- May 8, 2025
- 1 min read
Support Technicians
locations Altron Campus Woodmead Block C
time type Full time
time left to apply End Date: May 30, 2025
job requisition id R-9994
Title Support Technicians
Job Description
KEY RESPONSIBILITIES:
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
Maintain and manage sufficient boot stock
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on Dell equipment
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Matric qualification
A+ N+ Qualification
Dell Certifications will be advantageous
Mechanical Skills
Electronic Skills
Soldering Skills
Faulting Find techniques
Years of Experience
2 years of experience in maintaining equipment in an IT environment
2 Years working on desktop equipment
Other requirements
Good communication (verbal and written) skills and interaction skills
High level of attention to detail
Dedication to Customers both internally and externally
Must be flexible to take on additional tasks
Problem analysis
Perseverance
Self-Development
Education
National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)