Learnership Contact Centre - LCC1020
Code/Reference: LCC1020 Applications accepted until: 2020-10-19 Unit: Head Office
Location: Sandton - Central Office
Job Purpose Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.
Education Grade 12 (Matric)
Experience: No work experience necessary.
Skills and Knowledge Good communication skill Proficiency in English and a second language Maths Literacy is a pre-requisite to be shortlisted.
Key Performance Areas:
Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
Direct clients to the correct destination (department / person) through correct screening / questioning techniques
Provides accurate information (including promotion information, functions, facilities, etc) to guests
Answers guest queries accurately
Interacts with the guest and provides service to resolve their individual queries
Delivers prompt service upon first contact
Identifies and resolves potential service issues first time round
Downtime on communication services is corrected