Sun International: Learnership Contact Centre (Sandton)

Learnership Contact Centre - LCC1020

Code/Reference: LCC1020 Applications accepted until: 2020-10-19 Unit: Head Office

Location: Sandton - Central Office

Job Purpose Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education Grade 12 (Matric)

Experience: No work experience necessary.

Skills and Knowledge Good communication skill Proficiency in English and a second language Maths Literacy is a pre-requisite to be shortlisted.

Key Performance Areas:

  • Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)

  • Direct clients to the correct destination (department / person) through correct screening / questioning techniques

  • Provides accurate information (including promotion information, functions, facilities, etc) to guests

  • Answers guest queries accurately

  • Interacts with the guest and provides service to resolve their individual queries

  • Delivers prompt service upon first contact

  • Identifies and resolves potential service issues first time round

  • Downtime on communication services is corrected

Click HERE to apply

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