STATION ASSISTANT: SALES AND CUSTOMER CARE
DEPARTMENT: Transport
BRANCH: Scheduled Public Transport Operations and Control
DESIGNATION: Station Assistant: Sales and Customer Care
REMUNERATION: R12 076, 97 pm (basic salary, excluding benefits)
LOCATION: City of Johannesburg
Minimum Requirements:
• Grade 10 (NQF level 2);
• 0 – 2 years relevant experience in cash handling and customer care.
Primary Function:
Execute sales, customer care and stakeholder relations as well as other station related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.
Key Performance Areas:
• Execute pre-shift station inspection process to ensure smooth station operation;
• Perform pre-shift cash float and the stock reconciliation;
• Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures;
• Execute sales-related banking processes in line with applicable policies and standard operating procedures;
• Perform customer care-related processes and procedures;
• Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures;
• Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures;
• Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures;
• Perform station operations related administrative and reporting activities.
Leading Competencies:
• Good communication skills;
• Basic to intermediate numeracy skills;
• Good interpersonal and customer service skills;
• Basic First Aid;
• Ability to answer a query without having to leave the customer and check details will mean providing better service;
Core Competencies:
• Basic knowledge of processes within cash/sales environment;
• AFC Point of Sale;
• Knowledge of Basic Customer Care;
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;
“All suitably qualified candidates are encouraged to apply and will be considered. The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. Preference will be given to previously disadvantaged groups including those with disabilities. Appointments will be made in accordance with the approved Employment Equity Plan to promote its equitable representation in terms of race, gender and disability.”
Please take note that only online applications will be considered. Please apply by using the following link below:
APPLY ONLINE VIA THIS LINK: www.joburg.org.za
ENQUIRIES ONLY: Contact Person: Darryl Wicks @ Tel No: 011 022 8286
CLOSING DATE: THURSDAY, 16 NOVEMBER 2023
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted:
• Credit Record,
• CV validation,
• Employment record verification,
• Criminal check,
• Identity validation.
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