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SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (Nationwide)

SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (Nationwide)


Description Purpose of the role To ascertain customers immediate need with regards to customer service and sales.

Key Performance Areas Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders

  • Customer assistance with regards to instalment payments, query resolution, order processing, goods returned

  • Cash Management aligned to policies & procedures

  • Daily administration accurate and timeous aligned to company policies and procedures


Customer Experience

  • Ensure customers are attended to on entry to show room

  • Ensure there immediate needs are ascertained, and assist accordingly

  • Ensure customers are assisted at self -help kiosks


Product and process knowledge retention

  • Ensure that you are up to date with the catalogue and HomeChoice Products

  • Ensure that you are up to date on offers and pricing aligned to catalogue

  • Ensure that your system knowledge with regards to customer sales & service is up to date


Visual merchandising & Housekeeping

  • Support Visual Merchandising aligned to VM & Housekeeping protocols

  • Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing

  • Spot checks on opening times


Goods returns & Administration

  • Manage Customer returns administration and stock returns to WFS /GR book audits

  • WFS Feedback


Catalogue stock management

  • Ensure Catalogues are always readily available

  • Ensure that you are up to date with Stock volumes advertised & promotions


Assessment process completion

  • Ensure that Assessments are documented on customers account.

  • See that assessments are posted and collected timeously.


Accounts/short deliveries/replacements/pick up’s/irate customs/goods return’s/urgent orders

  • Assist customers with account queries

Requirements Qualifications & Accreditations

  • Grade 12 / Matric or Equivalent


Experience & Skills

  • Minimum of 1 year Customer Service experience within a Retail environment

  • Effective communication skills (verbal and written)

  • Must be able to work shifts, weekends and public holidays

  • Clear credit and criminal record

  • Must be computer literate (email, internet, word and excel)

  • Excellent telephone and face to face customer etiquette


Attribute & Behaviours

  • Customer focused / centric attitude

  • Performance-driven and results-orientated with a relentless drive to succeed

  • A strong can-do attitude and an energetic positive approach

  • Exceptional attention to detail with a thorough approach to work

  • Excellent listening and interpersonal communication

  • Team player but able to work independently


Click on your location to apply

1. SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (RISSIK) - JHB CBD Date posted on: 2020/10/09 2. SHOWROOM STOCKROOM ASSISTANT - HOMECHOICE (MAPONYA) - JHB South Date posted on: 2020/10/09 3. SHOWROOM SALES ASSISTANT - HOMECHOICE (MAPONYA) - JHB South Date posted on: 2020/10/09 4. SHOWROOM SALES ASSISTANT - HOMECHOICE (BLOEMFONTEIN) Date posted on: 2020/10/09 5. SHOWROOM SALES ASSISTANT - HOMECHOICE (NELSPRUIT) Date posted on: 2020/10/09 6. SHOWROOM SALES ASSISTANT - HOMECHOICE (PRETORIA)

Date posted on: 2020/10/09 7. SHOWROOM SALES ASSISTANT - HOMECHOICE (EAST LONDON) Date posted on: 2020/10/09 8. SHOWROOM SALES ASSISTANT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 9. SHOWROOM SALES ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 10 SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (BLOEMFONTEIN) Date posted on: 2020/10/09


11. SHOWROOM STOCKROOM CLERK - HOMECHOICE (EASTLONDON) Date posted on: 2020/10/09 12. SHOWROOM SALES ASSISTANT (FLEXI- 24HR) - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 13. SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 14. SHOWROOM SALES ASSISTANT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 15. SHOWROOM CUSTOMER SERVICE AGENT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 16. SHOWROOM STOCKROOM ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 17. SHOWROOM SALES ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 18. SHOWROOM SALES ASSISTANT - HOMECHOICE Southern Suburbs (Cape) Date posted on: 2020/10/08


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