SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (Nationwide)
Description Purpose of the role To ascertain customers immediate need with regards to customer service and sales.
Key Performance Areas Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders
Customer assistance with regards to instalment payments, query resolution, order processing, goods returned
Cash Management aligned to policies & procedures
Daily administration accurate and timeous aligned to company policies and procedures
Customer Experience
Ensure customers are attended to on entry to show room
Ensure there immediate needs are ascertained, and assist accordingly
Ensure customers are assisted at self -help kiosks
Product and process knowledge retention
Ensure that you are up to date with the catalogue and HomeChoice Products
Ensure that you are up to date on offers and pricing aligned to catalogue
Ensure that your system knowledge with regards to customer sales & service is up to date
Visual merchandising & Housekeeping
Support Visual Merchandising aligned to VM & Housekeeping protocols
Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
Spot checks on opening times
Goods returns & Administration
Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
Catalogue stock management
Ensure Catalogues are always readily available
Ensure that you are up to date with Stock volumes advertised & promotions
Assessment process completion
Ensure that Assessments are documented on customers account.
See that assessments are posted and collected timeously.
Accounts/short deliveries/replacements/pick up’s/irate customs/goods return’s/urgent orders
Assist customers with account queries
Requirements Qualifications & Accreditations
Grade 12 / Matric or Equivalent
Experience & Skills
Minimum of 1 year Customer Service experience within a Retail environment
Effective communication skills (verbal and written)
Must be able to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (email, internet, word and excel)
Excellent telephone and face to face customer etiquette
Attribute & Behaviours
Customer focused / centric attitude
Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Exceptional attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently
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Date posted on: 2020/10/09 7. SHOWROOM SALES ASSISTANT - HOMECHOICE (EAST LONDON) Date posted on: 2020/10/09 8. SHOWROOM SALES ASSISTANT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 9. SHOWROOM SALES ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 10 SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (BLOEMFONTEIN) Date posted on: 2020/10/09
11. SHOWROOM STOCKROOM CLERK - HOMECHOICE (EASTLONDON) Date posted on: 2020/10/09 12. SHOWROOM SALES ASSISTANT (FLEXI- 24HR) - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 13. SHOWROOM CUSTOMER SERVICE ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 14. SHOWROOM SALES ASSISTANT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 15. SHOWROOM CUSTOMER SERVICE AGENT - HOMECHOICE (QUEENSTOWN) Date posted on: 2020/10/09 16. SHOWROOM STOCKROOM ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 17. SHOWROOM SALES ASSISTANT - HOMECHOICE (PORT ELIZABETH) Date posted on: 2020/10/09 18. SHOWROOM SALES ASSISTANT - HOMECHOICE Southern Suburbs (Cape) Date posted on: 2020/10/08