SEDA: ICT Service Desk - Intern (Western Cape)

JOB PROFILE

JOB TITLE ICT Service Desk - Intern

DURATION Twelve(12) Months Contract

REPORTING TO Provincial Manager – Western Cape

JOB GRADE Stipend per Month R4 000

DIVISION Enterprise Development Division

LOCATION Western Cape


MAIN PURPOSE OF THE JOB

The purpose of the internship programme is to provide appropriate and relevant work experience which is in line with the intern’s qualification.


KEY PERFORMANCE AREAS

 Define incident and service request classification schemes

 Record, classify and prioritise requests and incidents

 Verify, approve and fulfil service request

 Investigate, diagnose and allocate incidents

 Resolve and recover from incidents

 Close service requests and incidents

 Track status and produce reports

 First Line support


REQUIRED MINIMUM EDUCATION

 Matric (NQF level 4) and a three year tertiary qualification (NQF level 6) in Information Technology or Computer Science or Information Systems (NQF Level 6)


REQUIRED WORK EXPERIENCE

 Not applicable – work experience exposure programme


CRITICAL COMPETENCIES

 Communication

 Business Acumen

 Planning and Organising

 Administrative Diligence

 Policy Adherence

 Basic Computer Skills

 Office Management


The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within three months of submitting your application, please consider it unsuccessful.


To apply, please send your CV to recruitmentwc@seda.org.za Please state the position you are applying for in the subject line.

Closing Date: 23 October 2020


Post by SEDA

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