Customer Service Officers x5 posts at Johannesburg Water for semiskilled candidates
- Career Exibs SA
- Jun 1
- 1 min read
CUSTOMER SERVICES OFFICER X5 – REF: JW399X/2025
Permanent @Johannesburg Water posted 4 days ago
Apply Before : June 23, 2025
Job Detail
Job IDb 454132
Job Description
REMUNERATION: R246 300 BASIC SALARY PER ANNUM
PURPOSE:
To provide an efficient call centre service by logging and resolving escalated customer or citizen’ complaints/queries while meeting or exceeding targets set by Johannesburg Water and the City of Johannesburg.
KEY RESPONSIBILITIES:
Answer incoming calls in line with Johannesburg Water customer service standard daily. Direct complaints to the investigating unit. Demonstrate adequate understanding of the complaint’s point of view. Adequately identify the nature of the complaint. Make use of the correct resources towards dealing and resolving the complaint. Follow the procedures set by the office of the Ombudsman in logging complaints systematically. Attempt to resolve all complaints at first contact. Correctly forward all unresolved complaints to the investigation unit. Inform each complaint about the relevant turn-around time per query. Daily check up on all outstanding complaints logged. Follow up and escalate all outstanding complaints that are outside the Service Level Agreement timeframes. Subscribe customers that are not registered to Notify Me for any water alerts. Issue service interruption messages to affected areas. Produce monthly reports on alerts. Print all the job cards, maps and MRQC for the TCODES department. Log technical calls for all water prepaid vending machines.
JOB REQUIREMENTS: ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
Grade 12
Minimum of twelve (12) months previous Call Centre/Customer Service/Complaints experience within municipal or related industry