Call Centre Agents - Central Support Office - CCA_CCO
Applications accepted until: 2020-03-06
Campus/Business Unit: National
Direct Reporting Line: Call Centre Team Leader
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; - Sales and Customer Service driven. - Passionate and self motivated.
Key Performance Area:
Outbound Sales cold calling to corporates.
Provide customer support on difficult problems.
Implement tactics to de-escalate problem situations immediately.
Transform a problem situation into a sales opportunity
Analyze the characteristics of threaths and selects the proper plan of action for handling them.
Advise on methods for identifying leads and procedures for turning them over.
Minimum Matric/ Tertiary qualification.
2 - 3 years Call Centre Experience
Outbound Sales cold calling
Excellent understanding of Call Centre processes.
Good negotiation and influencing skills.
Professional, telephonic and customer care etiquette.
Excellent communication skills.
Knowledge of Microsoft and PC's essential.
Physical Job Requirements:
Able to speak Northern Sotho, Tsonga & Venda