Property Systems Technician is needed by Marriott Hotels in Johannesburg

Technician-Property Systems - Johannesburg Marriott Hotel Melrose Arch

Job Description

Posting Date Jun 01, 2022 Job Number 22086316 Job Category Information Technology Location Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

POSITION SUMMARY Follow all company policies and procedures; protect company assets. Address guests’ service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors

CRITICAL TASKS Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.

  • Maintain confidentiality of proprietary materials and information.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Follow company and department policies and procedures.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.

  • Assist other employees to ensure proper coverage and prompt guest service.

Communication

  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Problem Solving

  • Troubleshoot and resolve technical problems or issues related to computer software and systems.

  • Troubleshoot and resolve technical problems or issues related to internet access.

  • Respond to program error messages by finding and correcting problems or terminating the program.

  • Refer major hardware/software problems or defective products to vendors or technicians for service.

  • Communicate with other IS personnel to resolve non-routine problems with hardware, software, or guest room internet access.

  • Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment.

Computer Hardware and Software

  • Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.

  • Inspect, test, and diagnose computer equipment and systems.

  • Maintain inventory of all technology devices (e.g., Blackberry, routers, switches, encoders).

Network Administration

  • Maintain computer networks, support server system(s), and supporting software.

  • Provide network communications support and assist with the implementation of office systems.

  • Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.

  • Perform system backups.

  • Provide end-user support for all LAN and WAN based applications.

Personal Computer Support

  • Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.

  • Maintain accurate inventory of desktop and laptop computers and related peripherals (e.g. printers, scanners, etc).

  • Install and configure workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.

  • Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.

  • Provide end-user support for desktop computers, including answering technical questions and simulating or recreating user problems.

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Physical Security

  • Ensure all backup tapes are locked in a fireproof safe in a secure location.

  • Educate users regarding procedures for securing Personal Identifiable Information (PII).

  • Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.

  • Ensure that computer and telephone rooms are free of food, drink, and trash.

CRITICAL COMPETENCIES Analytical Skills

  • Decision-Making

  • Computer Skills

  • Problem Solving

  • Learning

Interpersonal Skills

  • Customer Service Orientation

Personal Attributes

  • Integrity

  • Dependability

  • Initiative

PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent

Related Work Experience At least 1 year of related work experience

Supervisory Experience No supervisory experience is required



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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