Permanent position of skilled technical/specialist executive
- phumudzoprimley82
- May 1
- 2 min read
Designation: CHDASCC040 - Consultant: Direct Sales
Category: Skilled Technical / Specialist Executive
Posted on: 25 Apr 2025
Reference Number: CHDASCC040
Closing date: 02-May-2025
Position Type: Permanent
Location: Midrand Campus
Workplace: Channel Direct Sales (CHDS)
Training
All Sales Consultants will be expected to undergo the following training:
Sales training prior to going live on the phones
Product training. This will happen prior to a campaign being launched. Any Sales
Consultant working on a campaign will be expected to undergo the product training and
write a test for which they have to achieve 85% prior to commencement of dialing on that
campaign.
Refresher and other training will be arranged with Sales Consultants from time to time,
all Sales Consultants will be expected to attend these pre arranged training sessions
Quality of calls
Good quality calls will result in good quality sales and this in turn will result in future
business opportunities and a profitable and sustainable business.
It is critical that the Sales Consultant at the end of the call uses the correct Call Result.
The knowledge of definitions of Call Results and proper understanding of these is the
responsibility of the consultant.
It is critical that sound attempts to properly utilize all leads are made by the Sales
Consultant. A Sales Consultant must not waste leads, either through inaccurate usage of
call results or the lack of focus when a decision maker contact (i.e. telephonic contact with
the person on the database) is made.
All calls must comply with the agreed upon Code of Banking Practice and the FAIS Act.
Sales Consultants are required to ensure that all calls are of great quality. Call quality
will be evaluated by Quality Assurance, Supervisors and Sales Managers
Sales Process
Sales Consultants have to follow the sales process. Small deviations from the script in
the presentation may be tolerated, but under no circumstances must the introduction or
the closing be altered or omitted.
Customer
Create and maintain productive relationships with internal and external clients by
providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and
expertise while complying with company polices legislation and regulations
Keep the client informed about progress through written communication, telephone
communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times
Nature 1:
To initiate and conclude the sale of a range of financial products to customers in an affinity database as allocated, using the telephone as a marketing medium.
Nature 3:
Motivation:
KEY PERFORMANCE AREAS
Behavioural (COMP)
Ability to cope well under pressure
Ability to deal with rejection
Extremely high level of perseverance
Persuading & Influencing
Relating and Networking
Self motivated individual;
Working with people
Minimum Education
Matric
NQF level 6 (FSB Recognized)
Minimum Experience
6 – 12 months working experience in the Sales Call Centre Enviroment
Technical (COMP)
Ability to work well with others
Answer calls professionally
Contact new or existing individuals by phone
Data entry and maintenance of customer/potential customer data bases
Deliver prepared sales scripts to persuade potential customers to purchase a product or service
Describe products and services
Enter customer information
Excellent communication skills, verbal and written;
Follow up customer calls where necessary
Good time-management;