Office Supervisor x4 posts at GPAA for skilled graduates with Client Relationship Management experience
- Career Exibs SA
- Jul 4
- 5 min read
GOVERNMENT PENSIONS ADMINISTRATION AGENCY (GPAA)
CLOSING DATE : 21 July 2025 before 12h00 noon. No late applications will be considered.
POST 23/53 : OFFICE SUPERVISOR (X4 POSTS)
Client Relationship Management Permanent
SALARY : R397 116 per annum (Level 08)
CENTRE : Northern Cape (Kimberley); Western Cape (Cape Town); Mpumalanga (Nelspruit); Gauteng (Pretoria)
For Kimberley USE: Ref No: OS/CRM/NC/2025/06-1P
For Cape Town USE: Ref No: OS/CRM/WC/2025/06-1P
For Nelspruit USE: Ref No: OS/CRM/MP/2025/06-1P
For Gauteng USE: Ref No: OS/CRM/GAUTENG/2025/06-1P
REQUIREMENTS : A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with three (3) years’ experience in Client Relationship Management environment, of which 12 months supervisory experience OR A relevant three-year Diploma/Degree or equivalent three-year qualification (minimum 360 credits) coupled with five (5) years’ Client Relationship management experience. Computer literacy that would include a good working knowledge of Microsoft office products. Knowledge of Employee Benefits. Knowledge of client relations management. Knowledge of GEPF services and products. Geographical knowledge of the region applying for. Knowledge of two indigenous languages spoken in the region applying for. Good analytical skills. Good computer skills (Microsoft packages). Good customer relations skills. Good problem-solving skills. Good communications skills with the ability to communicate at all levels (verbal, written and presentation skills). Outgoing personality. Ability to build strong network relationships. Ability to work in a team.
DUTIES : The incumbent will be responsible for a wide variety of tasks which include but are not limited to the following: Monitor and resolve queries within CRM referred from front line service points/mobile office within service level agreements: Ensure follow-ups and finalization of enquiries referred to other business units, within agreed time frames. Ensure that emails, web queries, posted queries / courier services, faxes are responded to within an allocated time frame. Provide further information from other business units required to resolve inquiries. Ensure completion of updating on the systems. Resolve queries and complaints escalated by CSA’s. Monitor quality of service provided by CSA’S. Provide and monitor Client Liaison Services within the Office: Interact with other departments on outstanding queries. Provide relationship management on any changes happening in the various business units. Provide / request feedback to various stakeholders via emails or telephone on / for outstanding information as well as on finalized cases. Manage the administration of documents received. Ensure that all documents are scanned and indexed. Provide administrative support at outreach initiatives. Compile reports and give feedback to the relevant stakeholders / clients: Compile and edit reports. Assist with the annual audit. Report on activities within back office or mobile office. Check and update consolidated / escalation enquiries and complaints. Supervision of staff: Allocate work according to skills and competencies. Manage staff performance. Develop, train and coach staff. Maintain discipline. Provide monthly statistics. Ensure that subordinates are informed about changes in work environment or management decisions.
ENQUIRIES : Sisipho Manzi Tel No: (012) 319 3434 or Mbongiseni Nkosi Tel No: (012) 399 2202
APPLICATIONS : It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to Recruit3@gpaa.gov.za quoting the reference number in the subject heading of the email [failure to adhere to this will result in decline of application/s].
NOTE : The aim of the positions is to oversee and implement the administration of the clients’ services at provincial / branch / mobile office. Various permanent positions of Office Supervisor are currently available at the offices of the GPAA stationed at various locations.
NOTE : Take note of the disclaimer mentioned on each advert. It is mandatory that applications which consist of a signed Z83 and comprehensive CV be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. Please use your signature or valid e-signature and not your name written in block/typed print. A Z83 not signed will be deemed a regret. From 1 January 2021, a new application for employment (Z83) form will be effective and if the old Z83 is used, it will be deemed a regret. Should an individual wish to apply for a post after 1 January 2021, he/she will be required to submit the new application for employment form which can be downloaded at www.dpsa.gov.za-vacancies or http://www.gpaa.gov.za Requirements: Applications must be submitted on the new form Z83 as indicate above (signed and scanned). The relevant reference number must be quoted on all documentation and on the subject heading of the email. An application should consist of (a) a comprehensive and detailed CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) and (b) a duly completed Z83 (refer to Circular No 19 of 2022 in this regard) only. Failure to submit the above documents will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must avail themselves for a virtual or in-person panel interview at a date and time determined by the GPAA. Note that certain information contained in the application (CV and Z83) may be verified through the request for official documents and or other methods of verification and proof (when shortlisted). The certification of all supporting documents will be expected of the shortlisted candidates only. Applicants must note that pre-employment checks and references will be conducted once they are short-listed and the appointment is also subject to a positive outcome on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is the GPAA’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativeness in line with the numerical targets as contained in GPAA’s Employment Equity Plan. For applications on salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate (submitted prior to appointment). For more details on the pre-entry course visit: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance.
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