Media24: Lead Support Technician Intern - Cape Town

Lead Support Technician Intern - Cape Town

Media24

Cape Town, Western Cape

Internship

Posted 27 February 2020 - Closing Date 13 March 2020


Job Details

Division

Corporate Services

Business Unit

Corporate Services

Minimum experience

Internship

Company primary industry

Media Production

Job functional area

Information Technology

Job Description

Media24, part of the Naspers Group, touches the lives of millions of consumers every day through our online and print media, book publishing, online services, and e-commerce platforms, is looking for an individual studying towards an IT qualification, for 6month’s who needs practical exposure in IT support. The candidate will be based at the Media24 offices in Cape Town.


Main Purpose of the Role


To guide and assist the interns in configuring, installs, monitors and maintain IT users’ desktop software and hardware; supports mobile workforce.



Requirements

Currently studying towards an IT qualification with a registered institution

Available immediately

Knowledge of relevant software packages and applications.




Key Responsibilities


Manage the team of interns.

Provide technical solutions and guidance to other interns, leading by example.

Evaluate and report on team progress.

Provides consultation to IT users for all aspects of end-user computing and desktop-based software.

Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.

Responsible for documenting solutions to problems and developing end-user guidelines.

Provides on-site training to users.

End-user device deployments.




Skills and competencies:


Fluent in English

Good verbal and written communication

Analytical skills

Good problem-solving ability

High attention to detail

Customer Service skills

Excellent listening skills

Good follow up skills




Click HERE to apply