Liquid Telecom: Technician: Fibre Operation - Dbn, Pmb, RCB, Kokstad (KwaZulu Natal)

Technician: Fibre Operations (Contract) - N/A11269

Code/Reference: N/A11269 Applications accepted until: 2020-12-15 Number of Openings 5

Company Overview A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa's largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people. We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region. Our future-focused approach to new product development makes our services enduringly adaptable. We have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have. - Nic Rudnick Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.

Our Beliefs At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone. We're for everyone - Being connected shouldn't just be for the privileged few. We believe it's for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business. Integrity - Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right and doing the right thing. Only The Best Will Do - We're constantly striving to deliver the best communications technology to everyone from the smallest communities to the biggest businesses in the region. Dont Talk Do - We listen carefully to our customers, then we deliver beyond their expectations. This can do' attitude is key to our success. In It For The Long Run - We've invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We're not stopping there we're continuing to invest so we can connect people all over Africa. Location KwaZulu Natal


Job Purpose: Based in Durban, Pietermaritzburg, Ladysmith, Richards Bay and Kokstad To execute maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.






Minimum Requirements of Job Formal Qualifications Required

  • Grade 12

  • Certificate or equivalent experience in metro fibre maintenance/operations.

  • FOA (Fibre Optic Association) certification


Job Related Experience Required

  • Knowledge and experience on fibre optic cable maintenance practises and standards

  • Experience in a Telecommunications environment, preferably in a metro fibre environment


Job Related Knowledge Required

  • Interpersonal and communication skills, able to build relationship and communicate effectively at all levels, and across disciplines using different communication techniques

  • Cultural awareness, aware of different cultural styles and how to work with them

  • Change orientated, able to accept work with and manage an ever-changing work environment

  • Able to take instruction and manage self for motivation and delivery

  • Team worker, works effectively within the team delivering own targets and supporting others

  • Able to work under pressure and cope with high demands


Job Related Skills Required

  • Understanding and knowledge of different fibre characteristics

  • Knowledge and understanding of fibre Networks and Fibre Protocols

  • Effective communication and report writing skills

  • Location of fibre breaks or losses on NLD, metro and Access routes

  • Testing and analysis of OTDR Fibre Traces

  • Preparation and splicing of optic fibre cables


Key Outputs: Maintenance (Preventative, Remedial and Corrective) Maintenance and management of the Liquid SA fibre assets:

  • All fibre routes in allocated maintenance area

  • Customer fibre maintenance (FSN and TFR fibre on the railway servitudes)

  • 24 Hour standby to manage after hour repair work as required on the all fibre routes

  • Shift work to ensure 100% support over 24-hour day

  • Ensure repairs are carried out in the most economical way to keep the integrity of the route

  • Co-ordination of planned work

  • Update all records on stock in the warehouse

  • Conduct monthly route patrols

  • Adhere to LTSA and Customer Health & Safety requirements

  • Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements

  • Accurate analysis and approval of all fibre test results

  • Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs

  • Manage and restock of bakkie maintenance materials

  • Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities)


Quality

  • Maintain and update all fibre records

  • Identify, rectify and manage quality related problems that arise during any fibre maintenance activity

  • Maintain and manage all test equipment issued - Calibrated and good working condition

  • Conduct network audits where required

  • Maintain quality of work in LTSA Network

  • Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR)


Reporting and Administration

  • Complete work thoroughly, accurately and according to specifications.

  • Record all activities accurately and maintain records to ensure validity and reliability

  • Complete Root Cause Analysis reports on completion of fibre repairs

  • Complete accurate break reports

  • Comply with all policies and processes

  • Advise & suggest on continuous improvements


Key Decisions

  • Decides on restoration method in collaboration with NOC

  • Decides on fibre diversions to enable quicker fibre restoration


Accountable For

  • Fibre maintenance activities in designated maintenance area

  • Individual performance with regards to fibre repairs and maintenance

  • Accurate reporting

  • Maintaining test equipment, vehicles and tools (All LTSA assets)



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