Leasing Agent (Outbound/Frontdesk)

Company City Property Administration

Reference # VM004

Published 17/02/2020

Contract Type Permanent

Salary Market Related

Location Pretoria, Gauteng, South Africa


City Property Administration (Pty) Ltd is a residential and commercial property management company that has been operating since 1968 with their headquarters in Pretoria and a supporting office in Johannesburg. City Property transforms buildings and injects fresh vitality into our inner cities. We provide sophisticated, modern and cosmopolitan retail spaces, offices, warehouses and apartments that ensure that those who live and work in the CBD enjoy the best South Africa’s cities have to offer.

The Residential Leasing and Admin Department in Pretoria has a position for a Leasing Agent Outbound/Front Desk). If you believe you meet the minimum requirements for this position, then we would appreciate your application.

Job Functions Facilities & Property Manager

Industries Facilities & Property Management


Primary Duties:

The successful candidate’s responsibilities will include, but not be limited to:

Facilitate prospective tenants with the lease application process

•Provide vacancy list and application forms to the prospective tenants and explain the application process thoroughly.

•Facilitate the viewing of the building between the prospective tenant and Building Manager.

•Ensure application forms are completed in full and accurately and that all relevant supporting documents are attached before submitting for processing.

•Regular follow-ups and feedback regarding applications to the prospective tenants.

•Create application on the Tenant Acquisition System and submit for full processing.

•On approval of applications inform tenants of the lease fees payable to secure unit as well as other fees payable before final signing off lease agreement can be done.

•Confirm receipt of all upfront payments are received and attach proof to supporting documentation.

•Ensure generated lease documents are explained and clearly understood by tenant before signing all documents as required.

•Submit signed lease agreements and supporting documents to Residential Admin within agreed turnaround time.

Achieve monthly targets

•Contribute toward the total number of deals done in line with set monthly targets (both critical, non-critical and project units) in order to maintain and/or improve the set vacancy percentage

•Ensure that Error Rates with regards to application packs are kept within the agreed margins.

Customer Service

•Attend to Customer polite and professional way providing the correct information at all times telephonically as well as personally.

•Deal with irate customers professionally and calmly.

•Ensure effective telephone communication.

•Build positive relationships with customers over the phone.


•Matric qualification required.

•Real Estate, NQF Level 4.

•1-2 years customer service / sales experience preferred.

•Good communication skills

•MS Office skills

•Knowledge of residential leasing processes

•MDA experience preferred

Job Closing Date 24/02/2020