KFC: Customer Service Team Member - Birchleigh North, JHB East Rand

Customer Service Team Member - Birchleigh North, JHB East Rand

Date Posted: 2021/11/14

Job Ref #: CSTMBNORTH Industry: Hotel/Catering/Hospitality/Leisure Positions Available: 30 Salary: Market Related


Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador. Job Responsibilities: Responsible for the Customer Service experience in the restaurant by

  • Ensuring that the environment is friendly, warm & inviting

  • Proactive and solutions-oriented to surpass the customer’s service expectations

  • Ensuring that engagement with the customer is authentic, friendly, high energy and engaging

  • Executing duties with accuracy, speed and friendliness, including Kiosk interface

  • Executing KFC health, safety and hygiene standards

  • Serving KFC products that meet the standards


Requirements:

Matric Prefered training in Hospitality industry Minimum 1 year customer facing experience Passion for customer service Competencies

  • Ability to communicate in a clear, concise and friendly manner

  • Strong interpersonal skills

  • Confidence in a customer facing role

  • Passion for customer service

  • Display excellent listening and verbal skills

  • Display excellent guest management skills

  • Technically savvy to many various layers : kiosk, deliver, click and collect

  • Maintain a high and positive energy

  • Professionalism

  • Ability to multitask

  • Team Orientated

  • High attention to detail

  • Ability to stand/walk and stay focused and alert for extended periods of time

  • Remain tactful when facing confrontational situation


Click HERE to apply


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