Skills Programme Learner
Business Unit: Discovery Central Services
Function: Call Center / Contact Center
Date post advertised: 30 Jul 2023
Discovery Health (GAU Service Team) Skills Programme About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. Key Purpose of the role This is a Skills Programme for people with disabilities and is designed to address the fundamental mathemetical literacy Unit standards at NQF level 4. This will ensure that the learner meets the entry criteria to the Long term Insurance Learnership. The programme consists of three (3) credit bearing unit standards and workplace readiness modules. Areas of responsibility may include but not limited to Call Centre: Medical Aid client servicing, claims, new business and health benefits administration Personal Attributes and Skills
Innovative/ critical thinking/ and problem solving skills
Good attention to detail and levels of accuracy
Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
Time management and planning skills
Ability to effectively prioritize and execute tasks in a high pressure environment
Ability to work independently and in a team orientated environment
Service driven, a sense of urgency and a team player.
Adapts to changing circumstances and handles criticism well and learns from it.
Specific Requirements
Must be a South African citizen
Must be between the ages of 18-30 years
Must have completed Matric with both English as well as a Second Language (minimum 50%, D symbol, level 4)
May have either failed Matric Maths or did not have Maths as a Matric subject.
Must have no completed tertiary qualification
Must not be currently studying
Must not have any formal work experience
Must reside within travelling distance of Discovery office and training venue
EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.