Information Officers at Robben Island for unemployed graduates (Tourism/ Public Relations or Marketing)

INFORMATION OFFICERS

6 MONTHS CONTRACT

The above-mentioned positions are available in the Visitor Operations department. Reporting to the Supervisor Information. The incumbent will be responsible to provide visitors with information and services about Robben Island Museum and ensure their visit is safe and efficient.

Responsibilities:

•Welcome visitors/tourists at the RIM Information Office and Murray’s Harbour;

•Receive and refer request from various sources telephonically and/or via e-mail;

•Dispense information on tourism services and products offered at RIM and elsewhere in the Western Cape;

•Assist with facilitating the visits from schools;

•Assist visitors with the use of the technical facilities of the Exhibitions e.g. Touch Screens;

•Collect and register lost and found property;

•Make announcements on boarding and departure;

•Ensure electronic information board is updated;

•Assist visitors with special needs e.g. wheelchairs, prams;

•Assist sea sick visitors and arrange the nurse/paramedic;

•Report any maintenance, security and cleaning issues to the relevant departments;

•Hand out and collect Robben Island feedback questionnaires/surveys and forward to the correct department;

•Supply information about the conference facilities at the Gateway;

•Train the temps when necessary;

•Check and validate the tickets of the visitors;

•Facilitate boarding of clients on ferries;

•Monitor the number of people boarding the ferry each trip every day

Qualification and Experience - minimum requirements:

•National Diploma in Tourism/ Public Relations or Marketing;

•Customer Service certificate advantageous;

•One-year customer service related experience;

•Computer Literacy.

•Fluency in 2 official languages;

•Customer Service Orientation;

•Attention to detail;

•Problem solving;

Applications

• Equity Statement: Preference will be given to suitably qualified applicants in line with Robben Island Employment Equity Plan.

• Only Forward a detailed CV with Contactable Referees and a Copy of ID to Recruit1@robben-island.org.za using the subject line “INFORMATION OFFICERS 09/2025” no later than the 24th of September 2025 @ 16:00. Late submission will automatically be disqualified.

• Note: If you do not hear from us within 30 days, please consider your application as unsuccessful.

• “By submitting your CV/ Application for any position, you hereby grant RIM permission to use your personal information in line with the Protection of Personal Information Act no 4 of 2013 and the revised amendment dated 2021” NB. Please note that RIM is currently undergoing Organisational Review, which might impact on any of the position advertised.

Post by Robben Island