Graduate Programme
Division: Claims
Reference No: 4731
Location:
Centurion, Gauteng, ZA
Employment Type: Graduate
Disability (EE targeted role): Yes
T.A.S.K Grade: 09
Job Posting Salary: R376,515.00
Job Posting End Date: 3 Sep 2024
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
The RAF invites suitably qualified graduates to apply for its Graduate Development Programme in the Customer Experience Department: Customer Experience. The programme will run for a period of 18 to 24 months.
Purpose of the Graduate Development Programme: The Graduate Programme offers development opportunities to young talented, high potential individuals from diverse backgrounds for our future growth. The programme provides opportunity and relevant work experience that aligns with the graduate’s skill set and identified talents.
The programme will provide the graduate with real work experience to explore and expand their raw talent within this key business unit. It focusses on developing and honing technical, business and leadership skills, setting the stage for dynamic growth.
Customer Experience
Developmental outcomes and deliverables for the respective programmes will include, but not be limited to the ones below:
Motor Vehicle Accident Processes and Procedures.
Call Centre Management.
Customer Experience Management.
Customer Service Management.
Customer Interaction and Relationship Management.
Customer Recovery Management.
Quality Management.
Workforce Planning.
Customer Analytics.
Qualifications and other Requirements:
Certified copy of Grade 12/ NQF 4 level Certificate.
Certified copy of your B Degree in Customer Service/ Customer Management related qualification or academic transcript.
Applicants in their final year of study must submit their latest semester academic results available at the time of their application.
Certified copy of your ID.
Your CV and motivational letter.
Bavioural and Technical competencies required:
The successful candidate will be required to display the following competencies in this role:
Planning, Organising and Coordinating.
Personal Mastery.
Judgement and Decision Making.
Ethics and Values.
Client Service Orientation.
Resilience.
Written and verbal communication skills.
Attention to detail and analytical skills.
Basic computer literacy in MS Office.
Roles and Duties:
Ensure that all Customer Experience modules of the development programme are completed within the specified timeframe.
Adhere to organisational policies, standards and procedures.
Capture and report information.
Report and communicate ideas and recommendations.
Ensure effective team relationships and support.
Build and maintain partnerships and relationships with all stakeholders within the business and communities.
Engage relevant stakeholders to gain the necessary business and community context.
Terms and Conditions:
Contract of Employment: Fixed term contract appointment for the duration of the graduate programme, with prospects of permanent employment upon successful completion of the programme.
Date of employment: 01 February 2025.
Location: RAF Head Office, Centurion.
Appointment will be subjected to the successful completion of Degree and final academic results to secure admission to the graduate programme.
Prospective employees will be subjected to security vetting.
INSTRUCTIONS TO PROSPECTIVE APPLICANTS
Indicate the name and reference number of the Graduate Development Programme you are applying for in the subject line.
Submit a short CV (three pages maximum) and a motivational letter as to why your application should be considered. Please note that applications with no academic transcripts will not be considered.
Applicants who have been on a Graduate Development Programme before will not be considered.
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