FlySafair: Customer Service Agent (Durban)

Customer Service Agent (Ticket Sales)



Aviation: Ground Staff, KwaZulu Natal Durban


FlySafair requires the services of a Customer Service Agent (Ticket Sales) that will report to the Base Manager: Airports and be based at King Shaka International Airport.


RESPONSIBILITIES:

- Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;

- Manage flight delays and or cancellations;

- Handle and safeguard of confidential information.






REQUIREMENTS:

- Grade 12;

- Airport experience and ticket sales within an aviation concern;

- Excellent written and verbal command of the English language including proper phone etiquette;

- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

- No criminal or credit record;

- Able and willing to work on weekends, public holidays and flexible hours as required;

- Own transport would be an advantage.

PERSONAL ATTRIBUTES:

- Punctual;

- Excellent understanding of delivering great customer service;

- High degree of patience and assertiveness

- Conflict resolution skills;

- Trustworthy, professional and reliable, including dealing with confidential information;

- The ability to work well under pressure;

- Practice good time management and willingness to work longer than normal hours;

- Remains focused in order to handle objections;

- Customer focused and service orientated.


Ad Visible Until: 30 November 2020



Click HERE to apply