Call Centre Agent
Admin, Office & Support, Gauteng Kempton Park
FlySafair requires the services of Call Centre Agents X4 that will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre and will be based at our Head Office in Bonaero Park(JHB).
- Receive calls from customers / passengers; - Deal with problems such as delays, cancellations etc; - Explain processes to customers and assisting them where necessary; - Work in a team and longer than normal hours (shift work); - Deal with confidential information; - Communicate with customers both verbally and in writing.
REQUIREMENTS: - Grade 12; - One (1) to four (4) years’ experience in a Call Centre Environment; - Travel or relevant qualification will be an advantage; - Excellent communication in English – speak, read and write; - Solid computer literacy; - Excellent phone etiquette; - No criminal or credit record; - Able to work on weekends, public holidays and flexible hours as required; - Own transport would be an advantage. SHIFTS: - 07:00 – 16:00 - 08:00 – 17:00 - 09:00 – 18:00 - 10:00 – 19:00 - Includes weekends and public holidays. PERSONAL ATTRIBUTES: - Punctual; - Excellent understanding or experience of delivering great customer service to a customer; - High degree of patience and assertiveness; - Conflict resolution skills; - Trustworthy, professional and reliable, including dealing with confidential information; - The ability to work well under pressure; - Practice good time management and willingness to work longer than normal office hours; - Remains focused in order to handle objections; - Customer focused and service orientated
Ad Visible Until: 1 December 2020