Educor Holding: Telesales Agents (Durban)

Telesales Agents (Educor Holding - Durban)

Company Educor Holding - Durban

Reference #REQ139

Published03/02/2021

Contract Type Permanent

Location Durban, KwaZulu-Natal, South Africa

Introduction Educor is the largest private education supplier in Southern Africa., managing 10 educational brands across its more than 60 campuses and sites in South Africa and internationally. As a Group we possess a rich heritage with brands that have been in existence for many years. Since our inception in 2008, Educor has evolved into an education giant offering face-to-face, distance and online learning. Our face to face brands include Damelin, CityVarsity, ICESA and Central Technical College. Distance brands include INTEC College, Damelin Correspondence College (DCC) and our higher-education distance brand, Lyceum. Job FunctionsAcademic,Administration,SalesIndustriesAcademic,EducationSpecification PRIMARY PURPOSE OF THE JOB: •Meeting and exceeding daily cold calling •Deliver excellent customer service •Carry out accurate and efficient sales related administration •Liaise effectively with students. •Generate sales through telephonic consultation and face-to face consultation. •Proactively pursue sales by tele-canvassing and phoning past students for further courses. •Conduct interviews with potential students •Record prospective student details from each enquiry. •Telephone no shows for courses allocated •Email, post and fax information to potential customers •Capture Leads on CRM system KEY PERFORMANCE AREAS : 1.Deliver excellent customer service: •Answer switchboard and telephone within three rings •Assist at the front counter. •Conduct telephone feedback when required. •Report any complaints heard from the students to Management. •Record prospective student details from each enquiry on CRM. •Email, post and fax information to potential customers when required. •Send welcome letters and thank you letters to learners as and when required. 2.Telemarketing •Generate sales through telephonic consultation •Pursue sales by tele-canvassing and phoning past students for further courses •To make an average of 150 sales calls per day •Generate 10 appointments daily •To confirm appointments made. •To accurately report output daily. Should you not receive any feedback in 6 weeks, please consider your application unsuccessful. Educor will give preference to South African citizens and those that advance its employment equity goals, suitably qualified in line with the inherent requirements of the job advertised. Requirements






REQUIREMENTS: 1.Matric is essential and a Diploma with Sales and Marketing is advantageous. 2.A minimum of 1 - 3 years of experience in a similar role is required. 3.Typing speed of 25 wpm 4.Computer literacy is essential especially in MS Outlook, MS Word and MS Excel. 5. Proficiency in IsiXhosa/ Sotho/ Venda/ Afrikaans would an added advantage COMPETENCIES OF THE JOB: 1.Planning and organizing competencies 2.Interacting with Students and Communities 3.Excellent Interpersonal and Managerial Skills 4.Good team player 5.Extensive Product knowledge. 6.Good communication skills especially verbal and written. 7.Good time management 8.Good attention to detail. 9.Great telephonic etiquette Job Closing Date17/02/2021


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