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Customer Service Agent (ELS)FlySafair

Closing Date: 18 March 2025

Job Reference Number: PassengerServices_ELS


Department: Passenger Services


Industry: Travel/Tourism


Job Type: Permanent


Salary: Market Related


Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our East London Airport. The successful applicant will report to the Manager: Base Airport

Job Description

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

  • Assist customers when there are flight disruptions and/or cancellations;

  • Handle and safeguard of confidential information;

  • Address any complaints in a professional and timeous manner;

  • Escalate any problematic issues to the Supervisor on duty;

  • Provide professional Customer service at all times.

Job Requirements

  • Grade 12 or equivalent;

  • Airport and ticket sales experience;

  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

  • Excellent understanding of delivering great customer service;

  • Excellent written and verbal command of the English language including proper phone etiquette;

  • Conflict resolution skills.


Personal Attributes:

  • Punctual;

  • High degree of patience and assertiveness;

  • Trustworthy, professional and reliable, including dealing with confidential information;

  • Immaculate timekeeping;

  • The ability to work well under pressure;

  • Practice good time management;

  • Customer focused and service orientated.


Application Guideline:

  • Email applications will not be accepted;

  • Preference will be given to members of under-represented designated groups;

  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

  • Not to proceed with this vacancy;

  • To appoint the selected candidates based on its operational requirement.


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