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Clicks Group: Shop Assistant / Cashier X12- Clicks Polo Fields (Gauteng)

Shop Assistant / Cashier X12- Clicks Polo Fields

Introduction To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.


Position Summary Location: Gauteng Industry: FMCG, Retail, Wholesale and Supply Chain Contract: Permanent EE Position: Yes Closing Date: 28/09/2020 Advert Status: Online

Job description Job Objectives:

  • To efficiently execute all operational activities at the point of sale in a timely and efficient manner.

  • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.

  • To ensure the safe handling of cash at all times.

  • To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

  • To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".

  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

  • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.

  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

  • Basic maths calculations

  • Retail/FMCG background and understanding of merchandising and promotions principles

  • Understanding of stock management procedures 

  • Knowledge of customer service excellence

Skills:

  • Planning and organising skills

  • Problem-solving skills

  • Strong customer orientation

  • Good communication skills

  • Computer literacy

  • Numeracy skills

Competencies: Essential:

  • Relating and networking

  • Following instructions and procedures

  • Delivering Results and Meeting Customer Expectations

Desirable:

  • Working with people

  • Persuading and Influencing

  • Planning and Organising

  • Coping with Pressures and Setbacks

Minimum requirements Experience:

  • Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

  • Essential: Grade 12

  • Desirable: Maths 50% and English 50% at Grade 12 level

Click HERE to apply