DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
POST 33/88 : UI CLAIMS OFFICER: BENEFICIARY SERVICES (X2 POSTS)
SALARY : R241 485 per annum
CENTRE : Labour Centre: Durban Ref No: HR4/4/5/39 (X1 Post)
Labour Centre: Pietermaritzburg Ref No: HR4/4/5/43 (X1 Post)
REQUIREMENTS : Grade 12 / Senior Certificate. Experience: 0 to 6 months. Knowledge:
Unemployment Insurance Act, Unemployment Insurance Contributions Act,
Public Service Regulation, Public Service Act, Batho Pele Principles,
Departmental Policies and procedures, Customer Care. Skills: Communication
(verbal & written), Listening, Computer literacy, Customer Relations, Decision
making.
DUTIES : Receive and assess all the UI Claims on the relevant systems in line with the
Standard Operating Procedure (SOP), Register all employers and verify the
declaration of employees as per the relevant prescripts, execute the payment
of approved claims as per the set times frames, attend to enquiries relating to
all the processed claims or any other matter relating to the processing of
claims, perform administrative duties in the section.
ENQUIRIES : Mr SA Mchunu Tel No: (031) 331 1500(Durban)
Mr M September Tel No: (033) 341 5300 (Pietermaritzburg)
APPLICATIONS : Deputy Director: Durban Labour Centre: P. O. Box 10074, Marine Parade,
4056 Or hand deliver at Government Buildings, Masonic Grove, Durban.
Deputy Director: Pietermaritzburg Labour Centre: Private Bag 9048,
Pietermaritzburg, 3200 Or hand deliver at 370 Langalibalele Street,
Pietermaritzburg, 3201.
FOR ATTENTION : Sub-directorate: Human Resources Operations, Provincial Office: KwaZuluNatal
POST 33/89 : CLAIM PROCESSOR: COID (X5 POSTS)
SALARY : R241 485 per annum
CENTRE : Durban Labour Centre Ref No: HR4/4/5/45 (X1 Post)
Pietermaritzburg Labour Centre Ref No: HR4/4/5/56 (X1 Post)
Gqeberha Labour Centre- Ref No: HR4/4/1/012 (X2 Posts)
Provincial Office: Free State- Ref No: HR 4/4/8/865 (X1 Post)
REQUIREMENTS : Grade 12 certificate and three years (3) tertiary qualification degree/ diploma
in Public Management/ Administration/ Social Science/ OHS/ Finance/ HRM is
required. 1-2 years’ experience on compensation and medical claims
processing. Knowledge: Compensation Fund Policies, Procedures and
Processes, Relevant Stakeholders, Human Anatomy/ Biology and medical
terminology, Customer Service (Batho Pele Principles), COID tariffs, Public
Service Charter, Approved COID Delegation, Promotion to Access to
Information Act, Road Accident Fund (RAF) Act, PFMA and Treasury
Regulations. Skills: Required Technical Proficiency, Numeracy, Business
Writing Skills, Required IT Skill, Communication (Written and Verbal) Data
Capturing, Data and records management, Telephone Skills and Etiquette.
DUTIES : Handle claims registration documentation. Prepare for adjudication. Prepare
for medical claims processing. Render administrative duties.
ENQUIRIES : Mr SA Mchunu Tel No: (031) 331 1500 (Durban)
Mr M September Tel No: (033) 341 5300 (Pietermaritzburg)
Mr M Ngqolowa Tel No: (041) 506 5000(Gqeberha)
Mr S Zakwe Tel No: (051) 505 6300 (Free State)
APPLICATIONS : Deputy Director: Durban Labour Centre: P. O. Box 10074, Marine Parade,
4056 Or hand deliver at Government Buildings, Masonic Grove, Durban.
Deputy Director: Pietermaritzburg Labour Centre: Private Bag 9048,
Pietermaritzburg, 3200 Or hand deliver at 370 Langalibalele Street,
Pietermaritzburg, 3201.
Deputy Director: Labour Centre Operations, Private Bag X6045 Gqeberha
6000, Hand deliver at VSN Centre 116 – 134 Goven Mbeki Avenue
Gqeberha,6000.
Chief Director: Provincial Operations: Private Bag X 522, Bloemfontein, 9300
Or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein.
POST 33/90 : INBOUND AGENT: CONTACT CENTRE REF NO: HR 5/1/2/3/53 (X2 POSTS)
SALARY : R241 485 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12. No experience. Knowledge: Compensation Fund mandate. Contact
Centre vision and objectives. Contact Centre performance requirement.
Customer Care (Batho Pele). Telephone etiquette. Legislative Requirement:
COIDA Act. Public Service Regulations. PFMA and Treasury Regulations.
Skills: Data capturing. Computer Literacy. Listening skills. Communication
skills. Interpersonal skills. Customer focused.
DUTIES : Receive and process incoming calls. Conduct basic back office functions.
Perform continuous process improvements.
ENQUIRIES : Ms W Semahla Tel No: (012) 319 9242
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply.
POST 33/91 : ADMIN CLERK: LEGAL SERVICES REF NO: HR 5/1/2/3/44
SALARY : R202 233 per annum
CENTRE : Compensation Fund, Pretoria
REQUIREMENTS : Grade 12. No Experience. Knowledge: data capturing. Collecting statistics.
Compensation Fund business processes, procedure, policies. Stakeholders
and customers. Customer service (Batho Pele Principles). Technical
knowledge. COIDA. Legislative Requirement: The Constitution of RSA.
COIDA. Promotion Access to Administrative Justice Act. Promotion of Access
to Information Act. Road Accident Fund Act. Skills: Computer literacy.
Communication (verbal and written). Interpersonal relations. Flexibility.
Decision-making. Self-Management. Team player.
DUTIES : Register objections, applications for Section 56, litigations, contracts, section
42 examinations and legal opinion. Administer court rolls. Make logistics
arrangements for hearing. Prepare payments for tribunal members, section 42
examination and bill of costs. Attend to legal services enquiries and
consultations.
ENQUIRIES : Ms T Mbananga at (076) 438 7568
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.
NOTE : Coloureds, Indians Whites and Persons with disabilities are encouraged to
apply.
POST 33/92 : CALL CENTRE AGENT REF NO: HR 4/ 4/3/1CCA/UIF (X3 POSTS)
SALARY : R202 233 per annum
CENTRE : Unemployment Insurance Fund, Pretoria
REQUIREMENTS : Senior Certificate / Grade 12 or equivalent. 0 – 6 months’ experience.
Knowledge: Batho Pele Principles. Telephone Etiquette. Call centre operating
system. Skills: Computer Literacy. Interpersonal. Communication. Listening.
Customer focused.
DUTIES : Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
Maintain employer’s database. Handle electronic enquiries Evaluate the quality
of the calls received and provide advice on Standard Operational Measures.
ENQUIRIES : Ms ZW Chauke Tel No: (012) 337 1886
APPLICATIONS : Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand
delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building,
Pretoria.
FOR ATTENTION : Sub-directorate: Human Resources Management, UIF
CLOSING DATE : 02 October 2023 at 16:00
NOTE : Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, initialled and signed by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. A recently updated comprehensive CV (with detailed previous experience) is required. The questions related to conditions that prevent re-appointment under Part F must be answered. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment(s) to the above post. The requirements for application of Senior Management Services(SMS) include the successful completion of a SMS Pre-entry programme(Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate (s) should therefore have proof that they have registered for the PreEntry Certificate and have completed the course. The cost for Nyukela is at the applicants own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-preentryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)
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