CAPITEC BANK; CLIENT SERVICE CHAMPION- NATIONWIDE


Client Service Champion

Date: 27-Feb-2020


Location: NATIONWIDE


Company: Capitec Bank Ltd


Purpose Statement

To welcome the clients and coordinate the branch flow through efficient queue functioning, ensuring the correct client documentation is available, and addressing client flow problems promptly.


Experience

At least 1 year’s client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

n/a

Knowledge

Knowledge of Capitec Bank products and business processes (internal)

Skills

Communications Skills

Interpersonal & Relationship management Skills

Analytical Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

Persuading and Influencing_Negotiating Agreements

Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

Persuading and Influencing_Making Convincing Arguments

Adhering to Principles and Values_Showing Community and Social Responsibility

Following Instructions and Procedures_Accepting Direction

Adhering to Principles and Values_Acting with Integrity

Delivering Results and Meeting Customer Expectations_Serving Customers

Relating and Networking_Managing Political Situations

Following Instructions and Procedures_Following Policies and Procedures

Relating and Networking_Creating and Maintaining Networks

Relating and Networking_Establishing Relationships

Adhering to Principles and Values

Relating and Networking_Interacting with People at Different Levels

Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking

Persuading and Influencing

Entrepreneurial and Commercial Thinking_Controlling Costs

Presenting and Communicating Information

Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

Following Instructions and Procedures

Entrepreneurial and Commercial Thinking

Following Instructions and Procedures_Managing Risk

Following Instructions and Procedures_Managing Time

Adhering to Principles and Values_Demonstrating Beliefs and Principles

Presenting and Communicating Information_Communicating Effectively

Relating and Networking

Following Instructions and Procedures_Managing Meetings

Entrepreneurial and Commercial Thinking_Navigating Organisations

Persuading and Influencing_Making a Strong Impression

Following Instructions and Procedures_Working Safely

Presenting and Communicating information_Presenting and Public Speaking

Entrepreneurial and Commercial Thinking_Leveraging Opportunities

Delivering Results and Meeting Customer Expectations_Championing Customer Needs

Delivering Results and Meeting Customer Expectations


Additional Information

Clear criminal and credit record

Must have access to transport (personal/public)

Flexible and mobile across regions is an advantage

Must meet the minimum requirements on psychometric assessments

Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system


NO CLOSING DATE, ACT FAST


1. Scottburgh, KwaZulu-Natal, ZA CLICK HERE TO APPLY

2. Carolina, MP, ZA CLICK HERE TO APPLY

3. Kwaggafontein, MP, ZA CLICK HERE TO APPLY

4. Pongola, KwaZulu-Natal, ZA CLICK HERE TO APPLY

5. Schweizer Reneke, North West, ZA CLICK HERE TO APPLY