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Call Centre Agents x20 for matriculants with Call Centre experience at Blue Label Telecoms

Call Centre Agents x20: BLC - Johannesburg

Job Ref #: BL-385 Industry: Telecommunications Job Type: Permanent Salary: Market Related Description: ABOUT THE COMPANY Blue Label Telecoms are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad. Our users are rich, poor, urban and rural, and we allow them all to interact and transact on an equal footing. We reach them by using both physical and virtual distribution channels. We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to. Our good reputation is our license to operate. JOB PURPOSE Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner. RESPONSIBILITIES Product/Service Information

  • To answer calls in a prompt and efficient manner

  • Log and resolve queries on Insight

  • Provide accurate information to Dealers / Clients

  • Provide administrative support to walk-in clients

  • Provide accurate feedback to the business on queries and requirements

  • Provide and update claimant information accurately on database

  • Liaise with service providers to ensure appropriate quality and cost effective care


Product Knowledge

  • To do research and gather information using available resources

  • Provide customers with product and service information


Customer Service Mandatory

  • To offer excellent customer service to all internal and external customers

  • To display a customer orientation

  • To embody the “customer is king” philosophy


Collaboration Mandatory

  • The ability to work in conjunction with other internal and external parties towards the achievement of a common goal


Outbound Sales Duties and Responsibilities

  • Be able to communicate both orally and in writing

  • Must be skilled in closing the sale

  • Must be organized, self-motivated, and possess excellent organizational and time management skills

  • Ability to handle unforeseen goals

  • Ability to work nights and weekends, as needed

  • Generate sales opportunities and close sales by educating, qualifying, and presenting products and services to prospective clients

  • Analyze customer needs with limited customer engagement

  • Relentlessly pursue clients, focusing on decision makers and influencers

  • Meet and exceed sales revenue goals, and deliver results through achieving quota and provide a superior customer experience

  • Develop and execute a strategic plan to achieve team / individual objectives when needed

  • Inform and collaborate within and across departments to drive overall sales targets

  • Establish and maintain relationships with current and prospective partners/dealers

  • Drive customer acquisition strategies through both, inbound and outbound campaigns

  • Coordinate implementation of sales strategies through marketing, product development, and customer service

  • Manage customer inquiries and complaints

  • Create and manage sales plans through line

  • Help customers understand how our products and services meet their needs

  • Conduct initial and follow-up telephone calls to build a relationship, increase customer loyalty and product distribution while maintaining established customer call frequency schedules

  • Engages decision makers in conversations regarding product or service

Requirements: BEHAVIOURAL COMPETENCIES

  • Communicates Effectively

  • Customer Focus

  • Ensures Accountability

  • Being Resilient

  • Interpersonal Savvy

  • Action Orientated

  • Situational Adaptability

  • Optimizes Work Processes

  • Excellent organizational, problem solving and analytical skills

  • Telephone Etiquette

  • Customer service orientated

  • Team player

  • Honest, empathic and accountable


EDUCATION

  • Matric


EXPERIENCE

  • Previous working experience as an Outbound Sales for (1) year

  • Excellent communication, interpersonal and presentation skills

  • Knowledge of Microsoft Office Suite

  • Networking aptitude

  • Knowledge of: Company products, Pricing & Promotions agreements, Version updates, Fees and regulations, Rates, Retail financial products and services

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