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Call Centre Agents for semiskilled labour at City of eThekwini

CALL CENTRE AGENT

Details

Closing Date 2024/04/12

Reference Number ETH240327-1

Job Number 71000232

Job Title Call Centre Agent

Job Type Permanent

Job Grade T07

Division Call Centre

Department Revenue

Branch Callcentre And Correspondence

Vacancy Group Revenue Management Unit

Reporting To Supervisor (Call Centre)

Location - Town / City Durban

Location - Province KwaZulu-Natal

Location - Country South Africa


Job Purpose

To execute proper and correct administration and control over operation and revenue billing

services rendered by the municipality.


Key Responsibility Areas

Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.

Provides relevant revenue related information on various services provided/ offered by the Municipality.

Performs Administration functions to maintain a high standard of customer service.

Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.

Processes all applicable administrative requirements for termination of existing municipal customers.

Administrates all name change requests.

Attends to all valuation roll changes and property registration enquiries.

Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.

Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.

Assists consumers to register / create profiles on the eServices.


Competencies

Attention to Detail.

Ethics and Professionalism.

Organizational Awareness.

Problem Solving.

Business Processes.

Use of Technology.

Communication.

Client Orientation and Customer Focus.

Resilience.

Learning Orientation.


Essential Requirements

Grade 12 (NQF Level 4) or equivalent.

2 Years relevant experience.

Computer Literacy.


Preferred Requirements

Grade 12 (NQF Level 4) and an Administrative certificate.

3 years relevant experience


Allowances:

Housing Subsidy Yes

Leave Yes

Medical Aid Yes

Other Allowances N/A

Pension Fund Yes

Remuneration R208 686.56/R270 896.51 PA

13th Cheque Yes

Contact Name Human Capital -Finance

Contact Telephone 0313227305


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