Call Centre Agent post at Pedros for unskilled youth
- Career Exibs SA
- Sep 23, 2024
- 1 min read
Call Centre Agent
Pedros
Newlands East, KwaZulu-Natal
Permanent
Closing Date 31 October 2024
Job Details
Division Head Office
Business Unit Commercial
Minimum experience Entry Level
Company primary industry Restaurants
Job functional area Customer Service
Job Description
Summary of Job
A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.
Duties and Responsibilities:
Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
Assist customers with modifying existing orders and making special requests and communicate changes with the stores
Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue
Requirements:
Must have a Matric
Must be computer literate and have good phone etiquette
Must have good written and verbal skills
Experience in inbound calls
Experience in a call Centre environment or similar role