Avis Budget Rental & Leasing: Dispatchers - Chauffeur Drive Services (Durban, Cape Town, Isando)

Dispatchers: Chauffeur Drive Services (FTC 5 Years) - Avis Budget Rental & Leasing (Durban, Isando, Cape Town)

Company Avis Budget Rental & Leasing

Published 26/04/2022

Contract Type Temporary

Salary Market Related

Location Durban, Isando, Cape Town

Duration 5 Years


Core purpose of the role

To ensure transfers have been allocated fairly and accurately as well as detect and resolve exceptions to the daily manifest per Chauffeur.

Job Functions Client Services,Operations

Industries Automotive


Key deliverables and outputs

1 Strategic/Financial: None


Check Manifest

•Display manifest the night before and ensure all allocations are correct and not closely allocated between bookings

•If any unallocated bookings are found, allocate to Chauffeurs prior to transfer

•If shortage of vehicles, escalate to Shift Supervisor and propose solution

•If shortage of Chauffeurs, escalate to Shift Supervisor and propose solution

•Monitor manifest for new bookings continuously

•Determine dead legging and reallocate Chauffeurs continuously

•If Chauffeur is unable to complete transfer, de-allocate, re-allocate another Chauffeur and communicate to Chauffeur

•Check manifest for special requests every morning at beginning of shift and inform Chauffeur timeously (e.g. baby seats, trailers,

special remarks from customer)

Shift Handover

•Prepare and handover shift as per procedure

•All queries are resolved before end of shift

General Administration

•All incidents are logged in AS400 (e.g. no shows, lost property, service incidents, enquiries)

•Log a remark for late collections and escalate to Supervisor

3.Stakeholders (internal & external customers, suppliers, shareholders, communities)

•Attend all team huddles and other team meetings as scheduled

4.Employees: None

Internal and External Stakeholders: The role requires close engagement and collaboration with key internal and external stakeholders

Internal stakeholders: ALC Fleet team, Roadside and Emergencies Team, ALC Call Centre team, ALC Supervisors, ALC Managers


Academic Qualifications



•Valid driver’s licence


• Post matric Qualification

Work Experience


• Operations Experience


•Previous Dispatch experience

•Previous Car Rental experience

Note: In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process.

Job Closing Date 03/05/2022

Click on you location to Apply


Cape Town


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