Allan Gray: Support Analyst (Cape Town)

Support Analyst | Retail Domains | N Teams (RD) (3748)

Req ID 3748 - Posted 09/03/2020 - South Africa - Information Technology - Cape Town

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Job Description

We are looking for an enthusiastic, proactive & driven individual to join the Retail IT Business Intelligence Domain as a Support Analyst. The role will enable the individual to gain cross system knowledge specifically as it relates to the Retail IT applications.



First line support for the team with regards to queries from the business (internal and external queries).

Field day-to-day questions from business and IT teams related to the applications managed by the team.

Write SQL to facilitate data extract requests received from stakeholders.

Strong communication skills are required including the ability to collaborate well across teams and within a team environment.

Provide continuous and timeous feedback to users on the progress of queries and incident requests.

Analyse incident requests and share findings with the team in an effort to reduce queries over time.

Monthly extracts

Generate monthly extracts timeously.

Update the SQL for the monthly extracts as required.

Maintain the SQL repository and ensure that the process is documented in Collab.

Work with the team to ensure that the extracts are automated.

Defect management

If a query is a production defect, assist with the analysis, documentation and prioritization of the defect.

Ensure Business Continuity

Monitor the data warehouse for integration failures.

Work with business and Retail IT stakeholders to ensure that integration failures are resolved.

Analyse failures and assist with the prioritization of the resolution.

Continuous improvement

Proactively identify improvements that can be made in the support space and work with the Product Owner to raise concerns and suggestions.


Manage and maintain the team Collab pages as relates to Support.

Time management

Keep track of deadlines and self-manage to align with deadlines.


Data analysis and SQL skills and experience.

Experience working in Retail Investment Management is advantageous.

Fundamental analytical and conceptual thinking skills.

Excellent documentation & communication skills.

Competency in Microsoft applications including Word, Excel, and Outlook.

Excellent planning, organizational, and time management skills.

Detailed oriented and self-motivated.


Cape Town

Closing Date

16 March 2020

Click HERE to apply